Refund Policy

1. Overview

We want you to be satisfied with ReplayCore. This Refund Policy describes your statutory cancellation right and the circumstances in which we issue refunds for subscription purchases. It forms part of, and should be read with, our Terms of Service.

2. Your 14-Day Cancellation Right

If you are a consumer in the United Kingdom or the European Economic Area, you have a legal right to cancel your first purchase of a subscription within 14 days of the day on which the contract was concluded, without giving any reason. This is your statutory cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

ReplayCore is a digital service that is supplied as soon as your subscription is activated. When you purchase a subscription and ask us to begin providing the Service within the 14-day period (for example, by activating your licence, connecting a server, or recording a replay), you expressly request that the Service begins straight away and you acknowledge the following: (a) once the Service has been fully performed, you lose your right to cancel; and (b) if you cancel during the cooling-off period after the Service has begun but before it is fully performed, you remain liable for a proportionate amount reflecting the Service already supplied up to the point you told us you wished to cancel.

Business customers and customers buying for purposes relating to a trade, business, craft, or profession do not benefit from the statutory cooling-off period, and refunds for those customers are at our discretion as set out below.

3. Refunds Outside the Cancellation Period

Outside the 14-day cooling-off period, and except where applicable law requires otherwise, fees are non-refundable. We may, at our discretion, offer a refund or account credit where a fault on our side has prevented you from using the Service and we have been unable to resolve it. Nothing in this Policy affects your legal rights in respect of a service that is not provided with reasonable care and skill or that does not match its description.

4. How to Request a Refund or Cancel

To exercise your cancellation right or request a refund, contact us at admin@forgevector.co.uk with your order details and, where relevant, the reason for your request. A clear statement that you wish to cancel is sufficient; you do not need to use a particular form of words. We will acknowledge your request within 5 business days.

5. Non-Refundable Items

Subject to your statutory rights and to section 2 above, the following are not eligible for a refund: subscription renewals after the first billing cycle; add-on purchases; and usage-based charges already incurred. Renewals are charged automatically; you can avoid a renewal charge by cancelling before the renewal date through your account or by contacting us.

6. Processing

Where a refund is due, we will process it without undue delay and in any event within 14 days using the same means of payment you used for the purchase, unless we agree otherwise. The time it then takes to appear on your statement depends on your payment provider.

7. Disputes

If you believe a charge was made in error, please contact us before initiating a chargeback with your bank so we can investigate. We are committed to resolving billing issues fairly and promptly.

8. Contact

For refund and cancellation enquiries, contact us at admin@forgevector.co.uk.