Before contacting support
Check the status page at replaycore.com/status for the list of monitored components and how to report an incident.
Search the documentation for your error message. Most common startup errors and configuration issues are covered in the Troubleshooting category.
Contacting support
Open a ticket from the Support page in your dashboard, or email admin@forgevector.co.uk, with the following information:
1. Your ReplayCore account email address (and tenant ID if you have it to hand).
2. Your server's Minecraft version and platform (e.g. Paper 1.21.1).
3. The ReplayCore plugin version shown in your startup log.
4. Relevant console output, especially lines prefixed with [ReplayCore].
5. A description of what you expected to happen and what happened instead.
Support level follows your plan: email support on Starter, priority support on Pro, and priority support with a dedicated account manager on Enterprise.